Accessibility Statement

The statement covers the two Healthy Living programmes - Healthy Living for people with type 1 diabetes and Healthy Living for people with type 2 diabetes – which make up the NHS Healthy Living service.

The purpose of the service is to provide people living with diabetes with education and tools to help them self-manage their health outcomes.

This web platform is owned and managed by University Hospitals of Leicester NHS Trust (UHL) and is hosted by Promatica Digital Ltd, who together are committed to making the two programmes as accessible as possible for persons with visual, hearing, cognitive and motor impairments.

If required, Service Users can:

  • change colours, contrast levels and fonts

  • navigate most of the website using just a keyboard

  • navigate most of the website using speech recognition software

  • navigate most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the website text as simple as possible to understand. My Computer My Way provide advice on making your device easier to use if you have a disability.

How accessible the website is

A formal audit is yet to be carried out, this will take place by 01/01/2027.

We have conducted a range of internal audits against the WCAG 2.2 AA standards, and have identified the following errors which we are working to rectify: 

  • When completing a quiz, some screen readers start from the top of the page again, instead of starting to read out the answer which appears halfway down the page.

  • Some downloadable PDFs use inconsistent capitalisation.

  • Some images in PDFs do not currently have alt text, making tables harder for screen reader users to understand.

  • Tables include captions and headers, but some in the type 1 diabetes programme have more than five rows, making the data harder for screen reader users to understand.

  • The Decision Maker may not work fully with some screen readers and keyboard navigation.

  • Keyboard functionality does not currently fully work for:

o   Choosing other languages,

o   Completing ranking activity quizzes,

o   Setting a goal in Decision Maker,

o   Deleting tracker entries. 

Feedback and contact information

If you need information on this website in an alternative format, such as accessible PDF, large print, easy read, audio recording or braille: please contact us by using this address:

We will consider your request and get back to you within 10 working days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of all elements of the service. If you find any problems or think we are not meeting accessibility requirements, please contact: uhl-tr.healthylivingfeedback@nhs.net

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

UHL is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is working towards full compliance with the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard, due to the non-compliances and exemptions listed in the ‘how accessible to website is’ section above.

What we are doing to improve accessibility

We are doing the following to improve the accessibility of our service, alongside working on the issues identified above:

  • A formal audit to evaluate the current state will be conducted before 01/01/2027.

  • We have had accessibility training to better understand existing accessibility issues that are currently present on our online platform.

  • We are working with charities and bodies that support people living with accessibility needs to better understand existing issues, requirements and available support resources/technologies and how these may support Service Users to get the most out of Healthy Living.

  • We are working with service users who have visual, hearing, cognitive and/or motor impairments to better understand any issues and how to address them.

Preparation of this accessibility statement

This statement was prepared on 30/09/2026.

This website was last tested on 30/09/2026. The test was carried out by internal staff.

A formal audit will be carried out by 01/01/2027.

Please return to this page after the formal audit to read the full report.

Version 1, 30/09/2026